azime mozafari
Abstract
Background and Objectives: Risk Management is the process of identifying, analyzing and responding to risk factors throughout the life of a project and in the best interests of its objectives. Proper risk management implies control of possible future events and is proactive rather than reactive. Risk ...
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Background and Objectives: Risk Management is the process of identifying, analyzing and responding to risk factors throughout the life of a project and in the best interests of its objectives. Proper risk management implies control of possible future events and is proactive rather than reactive. Risk management in library, archive and museum buildings is a comprehensive study where potential hazards that may turn into risks if measures are not taken, risks that may give damage to building occupants as well as collection, library and archive materials in the building, and measures to mitigate such risks are regularly assessed. Many researchers have involved projects related with risk assessment studies for reducing risks of library, archive and museum buildings. Definition of the risk may vary in the international literature and standards. This is because risk varies by the characteristics of the particular industry or the branch of science involved. While risk terminology relies upon the same rationale in myriad of fields such as engineering, banking, insurance, medicine, psychology and sociology, risk terminology (probability forecasting), there are some deviating aspects in practice. Given the importance of risk management in organizations and its impact on improving efficiency and effectiveness, propose of this study is presenting a method for managing risk of public librarians in Fars province in terms of uncertainty.Methodology: Fuzzy logic is an extension of the classical logic that allows the modeling of data imperfections and to a certain extent approaches the flexibility of human reasoning. The fuzzy logic thus presents many concrete applications, ranging from video games (programming of bots) to automatic pilots via the microwave. Yes, often we apply in the daily without our knowing the concept of the fuzzy choice, so this notion surrounds us! Fuzzy Logic is a decision making system. It deals with vague and imprecise information. This is gross oversimplification of the real-world problems and based on degrees of truth rather than usual true/false or 1/0 like Boolean logic. With available dataset rules can be created with membership function developed, solution to to a problem is obtained by taking alpha cuts from membership functions and varying the input parameters and using the developed rule viewer to showcase the possible outcomes.In this study, we use an integrated model based on fuzzy numbers and risk management techniques to consider uncertainties, to rank the public librarian risks and present appropriate actions in order to satisfy them. The study population includes all experts and librarians of public libraries in Fars. Based on the proposed framework, first librarian risks are extracted based on previous research studies and then rank using an algorithm based on triangular fuzzy numbers. In this algorithm, considering two goals of time and quality, each risk is ranked from two perspectives in terms of its severity and probability of occurrence. All calculations are performed according to fuzzy number rules.Findings: According to the results, the top ten risks are: Lack of uninterrupted power supply, lack of fire extinguishers and fire extinguishers, electrical connections and hazards, collapse of bookshelves and etc., flammable materials, lack of job security, rodents and insects, lack of safety and protection systems, old and worn out library equipment and poor ventilation. These risks are mainly physical and then biological and psychological risks.Discussion: The findings of this study show that Libraries are in spite of the extent of the development of the community in which they are located, they face similar risks with differences in severity and weakness. It is recommended that due to fluctuations and power outages, Possibility of damage and loss of information in computer systems, libraries and information centers, must use uninterruptible power supply UPS at system inputs and periodically examine internal and external electrical connections. Featuring automatic and manual fire alarm systems, automatic gas and water extinguishing systems, water supply networks, ventilation systems, emergency exit doors, emergency lighting systems, manual extinguishers and installation of fire extinguishers at different distances can be prevented damage to their information sources. Firefighting courses and workshops, training for rescue staff and staff and installing the guides you need at the right places in libraries will be very effective. It is essential to comply with the required standards and safety, fixe library equipment in a convenient and relevant location.Conclusions: Due to the prevailing focus on risk, risk management jobs have opened up. Risk management jobs are usually considered as financial careers because most of the risks that businesses face are closely tied to the company’s financial standing. Risk Management is a combined and continuous process of decision analysis and proactive management. It identifies and quantifies opportunities and threats. Certainly, hundreds of hazards and resulting risks leading to loss may be defined for library. Risk management is very important in public libraries, so in this research a model is designed to identify and rank of public librarian risks to help librarians in order to desirable services.
azime mozafari
Abstract
Purpose: The aim of this research is identification of effective and impressionable factors and severity of them for public library client needs in Fars Province in terms of uncertainty. Methodology: This study was conducted in two phases of qualitative and quantitative. In the first phase, public librariy ...
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Purpose: The aim of this research is identification of effective and impressionable factors and severity of them for public library client needs in Fars Province in terms of uncertainty. Methodology: This study was conducted in two phases of qualitative and quantitative. In the first phase, public librariy client needs in Fars province have been identified using field studies and in second phase firs questionnaire was designed and distributed based on the DEMATEL technique. Then to determine effective and impressionable factors on client satissfactions, DEMATEL method was implemented based on gray numbers in terms of uncertainty. Statistical population of research includes public library clients in Fars Province that sample of 150 was selected by the snowball method and questionnaires were distributed among them. Findings: Using grey DEMATEL technique, the client needs were separated into two groups as effective and impressionable factors. Based on the results, three effective factors are: silence and physical condition of library, library facilities, Complaints and suggestions; and three impressionable factors are: performance and appropriate treatment of librarians, increasing the number and time of books, reading room equipment. Conclusions: Using proposed method in this study, we can identify and rank effective and impressionable public library client needs in terms of uncertainty. The results can be useful for public library’s future decisions to satisfy clients.
Azimeh Mozafari; Soraya Zeiaei; Afsaneh Mozaffari
Abstract
Purpose: Due to the importance of public library clients, this study segments Shahid Dastgheyb Public Library clients in Shiraz city based on their lifetime values and their RFM models. Method: In order to implement the proposed research methods, first amounts of the RFM indicators including recent use ...
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Purpose: Due to the importance of public library clients, this study segments Shahid Dastgheyb Public Library clients in Shiraz city based on their lifetime values and their RFM models. Method: In order to implement the proposed research methods, first amounts of the RFM indicators including recent use (R) and Frequency of use (F) were determined. Since library clients do not have any monetary values for the library, the third indicator of model (M) that concerned the monetary aspect was ignored and a new indicator called clients Registration Record (RR) was considered.The clientele information was extracted from the public library’s database and preprocessed. After weighing these three indicators, using the Analytic Hierarchy Process, clients were segmented by Self-Organizing Map. Then lifetime value pyramid was plotted by which clusters of the key and valuable clients were identified. Findings: Among the three indicators of the RFM model, Frequency of use (F) proved to be the most important and Registration Record (RR) the least important determinants of the values of clients. The clients under study were divided into five clusters. Based on the lifetime value pyramid, the most valuable clients fell in cluster 4 which includes only 3 percent of all clients. These clients were those who recently used the library, their usage frequencies were high and had a longer registration record. Conclusions: Having identified the key and valuable clients, some suggestions were presented to improve the services considering the client’s value to library
